Refund Policy

Monthly subscriptions

TrainPaceLab Pro and Team are billed monthly in advance via Stripe. You may cancel at any time from the billing area or your Stripe customer portal. Cancellation stops future renewals; the current billing period remains active until its end date and is non-refundable except where required by law.

Accidental or duplicate charges

If you are charged in error or billed twice for the same period, contact support through the in-app feedback tool within 30 days and we will refund the erroneous charge.

Statutory rights

Nothing in this policy limits any statutory consumer rights you may have in your country of residence, including rights to a refund for non-delivery or faulty service.

Free tier

The Free tier costs nothing and carries no refund entitlement.

Requesting a refund

To request a refund, contact support through the in-app feedback tool with your account email and the charge date. Approved refunds are issued to the original payment method within 5–10 business days.